Help

We've put together some answer to some of the most common questions we receive. If there's anything not mentioned below that you'd like more assistance with please don't hesitate to get in touch using our contact details listed here.

When will my subscription start?

Your subscription(s) will start with the next available issue unless otherwise stated. Depending on the time of your order, the print date of the magazine. and the postal method used, this can be up to 6 weeks, but in most cases it will be sooner.

How long will it take for my first issue to arrive?

After your order has been processed by the publisher, you will receive the next available issue. The delivery date is determined by the time you place your order and the print date of the magazine you order. The date of the first issue to be delivered will be confirmed in the welcome letter you receive from the publisher of your selected magazine.

How will I know if my order has been received and processed?

An acknowledgement email will be sent to you within 12 hours of the subscription(s) being ordered.
A second email will be sent to you, the subscription purchaser, within 12 hours of the order being processed by the publisher.

If I order a subscription as a present for someone else, will they be contacted?

If you have ordered a gift subscription you (the buyer) will receive a posted acknowledgement letter. No contact will be made with the subscription recipient at all until they receive their subscription. Announcement of the subscription is solely at the discretion of you, the subscription purchaser.

I paid by Direct Debit. Am I protected?

If you pay for your subscription by Direct Debit you are automatically protected by the Direct Debit Guarantee. A copy of this should be sent to you by the publisher of the magazine you have selected. You can cancel a Direct Debit at any time by simply contacting your bank and the publisher.

Refund / exchange policy

The selected newspapers/magazines cannot be exchanged for any other magazine through the website. The subscription can be cancelled at any time during its term and a refund of any unmailed issues will be made by the Publisher of the magazine you purchased and not by 3PM.